help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 can't sync with my phone

‎10-20-2023 12:34 - last edited on ‎10-21-2023 13:22 by Fitbit Moderator

‎10-20-2023 12:34 - last edited on ‎10-21-2023 13:22 by Fitbit Moderator

I waited SIX WEEKS for my fitbit charge 6 to arrive,  with lots of confusing emails about dispatch tracking. They happily took my money with no sign of the order arriving. Then out of the blue it arrived,  only to find that it wouldn't do ANYTHING,  kept asking to sync to my phone but simply didn't do it.  So basically I've wasted £140 on a piece of **ahem**. Not impressed at 

 

Moderator edit: clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎10-21-2023 13:14

‎10-21-2023 13:14

Welcome to the forums @Jolyonwagg.

Thank you for sharing the inquiry regarding your Charge 6. I'm sorry to know this difficulty and experience.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

Best Answer

‎10-21-2023 13:39

‎10-21-2023 13:39

Join the club, there is a lot of us…

Best Answer
0 Votes