Charge 6 completely dead after under 18 months

[BardUK]

Got a Charge 6 around Christmas 2023.

It runs out of battery recently so I put it in charge. No charger makes it even vibrate to acknowledge. The soft reset and factory reset don't work. 

Tell me how to fix this or I'm never buying one again because you people clearly don't care about making good products.

[Julia_G]

Hi, @BardUK  your user name suggests to me that you may be a Brit.  Under UK law your Fitbit is guaranteed for 2 years.  Please get in touch with Customer Service on help.fitbit.com and give them the necessary information for them to supply you with a warrantee replacement.

[AndreaFitbit]

Welcome to the Fitbit Community, @BardUK. I'm sorry to hear that your Charge 6 is completely dead. Thanks for letting us know that you've tried the soft and factory reset.

Before contacting Customer Support please try all the troubleshooting steps of our help article: Why isn't my Fitbit device's battery charging?

After following these steps our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information and describe the steps you've already followed. Our Team will reach back to you afterwards.