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Charge 6 device never worked right, then forced to Google. Dashboard removed from desktop.

‎03-04-2025 13:04

‎03-04-2025 13:04

Charge 5 device used in Fitbit account worked great for years. This Charge 6 device never worked right. The downloaded app never worked right. And after being forced to move account to Google from Fitbit, it is unusable. Dashboard removal from online desktop access should never have happened. Product is junk. Forced into Google is awful. I'm done.

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‎03-05-2025 18:09

‎03-05-2025 18:09

Hi @Jerbfit. Welcome to the forums. 

Thank you for taking the time to share all this feedback regarding the Charge 6, the Fitbit app and the dashboard. 

I am sorry for the inconvenience you have faced during this time using your device. Please note that Fitbit products are manufactured following strict quality controls to ensure their durability and effectiveness according to the demands of our customers. However, this does not guarantee that in some cases certain features of the trackers will be affected by causes outside the manufacturer.

I want to thank you for taking the time to share this feedback, and rest assured that whenever you contact the support team, the advisors will look for the best way to help you.

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