Charge 6 died , now won't charge or turn on

[Biker883]

Charge 6 died,  put on charger  and watch lit up and I  walked away from it. Came back and now it won't turn on or charge. Purchased in November 2023. Didn't even last  year. Disappointed now

[Talahthas]

Welcome to the Fitbit community, @Biker883!

Sad to hear you're having issues with your Charge 6.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[clausser]

Same thing just happened to me.  Came back and now it is DEAD.  Tried different cubes and charger cables and have nothing at the moment

[RiekoC]

Hello @clausser 

If you've already tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Depending on how long you've had your Charge 6, you may have some options under warranty.

[Karen2964]

We can’t find a button on the charge cable it is the same cable as the charge 5 

[MarioSFitbit]

Hi @Karen2964 and warm welcome to the forums. 

I appreciate your message regarding the charging cable of Charge 6. 

Regarding your question, it's the same cable for Charge 6, Charge 5 and Luxe. Fitbit Charge 6, Charge 5 & Luxe Charging Cable.

The button is this small circle near the USB end of the cable.