10-27-2024 15:41
10-27-2024 15:41
Is anyone experiencing issues with their charge 6 where the data is different on the watch and app?
I can’t seem to find any fix on the forums and no accountability from Fitbit who have seemingly advised to turn the phone on and off or delete the app?
Surely there is something wrong with the app? Anyone been able to fix this issue or has Fitbit given an update?
Pics below:
10-28-2024 12:06
10-28-2024 12:06
Hello @Annie281
I know there was an issue on the Fitbit side that affected data syncing between Fitbit devices and the Fitbit app. The team is aware of the issue and has been working on fixing the problem.
As best as you can tell, do you know which numbers are right? Are they the ones on your Charge 6 or the data in the app?
Also, which version of the Fitbit app do you have on your phone/tablet? You can find the version information by tapping on your picture/icon in the upper right of the Today page in the Fitbit. Then tap on Help. The app version information will be on the page that opens.
Rieko | N California USA MBG PE