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Charge 6 - displaying logo permanently

ANSWERED

‎09-09-2025 08:54 - last edited on ‎09-09-2025 10:28 by Fitbit Moderator

‎09-09-2025 08:54 - last edited on ‎09-09-2025 10:28 by Fitbit Moderator

My charge 6 is displaying the Fitbit logo and nothing else.

 

Moderator edit - updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-09-2025 13:36

In response to RiekoC

‎09-09-2025 13:36

Hi! It looks like the problem was solved by charging the watch. I knew the
battery was low, but I didn't find any information on line linking the
problem to low battery. Anyway, thanks for following this up, but it seems
fine now!

View best answer in original post

Best Answer
4 REPLIES 4

‎09-09-2025 12:54

‎09-09-2025 12:54

Hello @Senegallois 

What troubleshooting have you tried so far, if any?

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎09-09-2025 13:36

In response to RiekoC

‎09-09-2025 13:36

Hi! It looks like the problem was solved by charging the watch. I knew the
battery was low, but I didn't find any information on line linking the
problem to low battery. Anyway, thanks for following this up, but it seems
fine now!
Best Answer

‎09-09-2025 14:03

In response to Senegallois

‎09-09-2025 14:03

Hello @Senegallois 

Thanks for letting us know that your Charge 6 is working now after you charged your device.

I'm going to mark your response as the Best Answer. This will help others by giving them a troubleshooting step to try first. 

Rieko | N California USA MBG PE

Best Answer

‎09-09-2025 15:12

In response to RiekoC

‎09-09-2025 15:12

Hi @Senegallois. A warm welcome to the community. 

Thank you for sharing the inquiry regarding your Charge 6. 

Glad to hear your device is working again!

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks for your help @RiekoC.

Best Answer
0 Votes