Charge 6 displays crossed-out phone symbol

[Tierry242]

Since an update of my Charge6 firmware, a symbol representing a crossed-out phone hides the heart rate on the watch. I read it means connexion with the phone is lost. It happens when the app is closed (iOS on iPhone), when the phone is on plane mode, or off, or too far. This update has not been an improvement to me.

It’s a nuisance because it hides the heart rate after a couple of seconds when checking the watch, and I use this feature multiple times a day even when no exercising. Most of the time it’s a useless information. Place the symbol elsewhere, or show it only when connexion is needed (exercice with GPS…), or have it optional.

Moderator Edit: Clarified subject

[wanna.sites]

I’m having the same issue, and when I go into my settings it shows I am, in fact, connected. 

[LovetoRun]

I'm having the same issue, but I'm unable to connect to my phone at all. After contacting Fitbit they had me clear user data and reinstall the app. It worked for a day and now it's doing the same thing. I was told my case was "escalated to the proper team", but haven't got a response yet. I'm frustrated because my Fitbit is basically useless and I've only had it for 3 months.

[Gabkicks]

samne for me. i reset my fitbit, and the watch and phone eventually stop recognizing eachother completely. I have been having this issue ever since the update