Charge 6 distance is inaccurate

[KClissold]

I have recently bought Charge 6, upgrading from Luxe as I wanted the GPS option without needing to carry my phone.

Yesterday I went on a Parkrun, so a measured 5k run. It tracked as 5.5k. I want to use this watch for marathon training so being 10% out is going to be quite an issue for me.

However, my real problem is that the milage tracked didn't increase for the rest day after this run. With getting too and from the run, I tracked 4.5 miles. I walked another 8,000 steps for the rest of the day but the milage tracked stayed at 4.5 miles.

Moderator Edit: Clarified subject

[RiekoC]

Hello @KClissold 

I moved your post from the Android platform forum to the Charge 6 product help forum as this is a better fit for your issue.

There is currently a known bug for several Fitbit devices that impacts distance tracking. The team is aware of the issue and are working on a fix.

One user doing troubleshooting discovered that they saw distance tracking when they disabled automatic stride length and manually set their stride length in the Fitbit app. If you want to try this workaround, this page has the instructions on how to manually set your stride length (<-- click link).

Although this workaround has worked for many users, some users have reported that it didn't work for them.

Hopefully, it won't be too long before a fix is rolled out and we won't need to use the workaround.