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Charge 6 doesn't record steps past the daily goal

‎08-15-2024 06:46 - last edited on ‎08-16-2024 13:11 by Fitbit Moderator

‎08-15-2024 06:46 - last edited on ‎08-16-2024 13:11 by Fitbit Moderator

I hit 11875 last night so I paced a little to hit my 12K goal for the day. At 12K, it stopped working so I had to turn it off and on again. It was back at 11875 so I did the pacing again. Same thing happened. Don't like the idea of it stopping at my goal. The fun is going past it! Perhaps I can just set the goal higher, but little glitches (just like a computer) always mean the beginning of the end for me. Anyone else have this issue?


Moderator Edit: Clarified subject

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1 REPLY 1

‎08-16-2024 13:17

‎08-16-2024 13:17

Welcome to the forums, @gonemko.

Thanks for bringing this up to us. This is odd as your Charge 6 should continue tracking stats regardless if your goal was achieved. I'm sorry this isn't your case. While you've tried turning off and on your tracker, I'd recommend restarting it with the buttons. This process is to refresh its performance, so rest assured your data won't be deleted. Once that is done, try wearing your tracker as you normally do and make sure to sync with the Fitbit app.

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