Charge 6 double tap to home not working

[joela71]

I've received my new Charge 6.

The function double tap to get back home is not working. Magnify 3 taps are working, so taps are detected.

I've updated the Charge 6.

I restarted it.

I also followed the steps:

Press the button on the charger's flat end three times (end of the USB cable), pausing for 1 second between presses. Then, wait 10 seconds or until the Fitbit logo appears.

[JuanFitbit · Accepted solution]

@joela71 , A warm welcome to the Community! Thank you for your message. 

There seems to be a misunderstanding here.

The feature to double tap the screen on the Charge 6 is only to wake up the display or to unlock the Charge 6 after Water Lock was used. 

To return to the main screen, just press the button once or swipe left or right on the display. 

Here you'll find the manual for the Charge 6 

[joela71]

Okay, thanks for that, I missed out the button! Okay, good enough 😃

[JuanFitbit]

@joela71 , Thank you for your reply! I'm glad that the info was helpful. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating or better sleep and share lots of tips. They will be happy to meet you there.