Charge 6 draining and showing false battery status

[Hotdoggable]

Suddenly my charge 6 is producing false battery reading causing unnecessary shutdowns and charge requests. And no, I do not use always on display or any of those typical battery draining issues. This has started suddenly after more than a year of good use. Started about 2 updates ago.   For example, I had a 70% charge minutes ago . Now it's completely out of power.  If I plug it in, in 5 mins it will be 70% again. False. How do I fix this?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Hotdoggable. Welcome to the community forums. 

Thank you for taking the time to share this information regarding your Charge 6 and for letting me know that this is not a draining issue. 

I'd ask you confirm that you have followed all the points listed in this help article: Extend your Fitbit device's battery life.

[Hotdoggable]

Yes.  It's not a matter of extending the battery. Like I said I'm getting false battery readings.  Another recent example.  I plug it in and it instantly jumps up to 75% from a completely dead state. Then when I unplug it it's dead within minutes.  Then it's 1% again.  It's completely random.  It's as if the device doesn't know it's current charge status.  Then the problem goes away for a few days. Everything seems normal for a 2 or so days then it starts doing a similar thing.  This has become a new issue for me.  Worked fine in this regard before.

[Bill_209]

That is definitely unexpected device behavior @Hotdoggable , so you should probably restart your Charge 6 to see if that resolves the issue.

[iistevejonesii]

Mine is doing exactly the same - lost its power whilst walking yesterday, I charged it when I got home, then over night it switched off, saying there was 2% left. I've put it on charge straight away this morning & it come on with 70% on the screen, now it saying its at 40%  

I used to only have to charge it every 6 or 7 days, now its multiple times a day. 

[iistevejonesii]

Also, I've restarted it multiple times, I've disconnected it from my phone & reconnected it, I've changed the clock face etc. 

To be honest, I'm losing patience & I won't be buying another. Clearly an unreliable product that multiple people are having issue with.

[Hotdoggable]

Tried that.  It would be nice if a simple solution like this actually worked. The product is junk in my opinion. What a disappointment as I've pampered this device the entire time I've owned it.  Sadly I'm likely going to purchase a Samsung device in next.  Half the price and half the problems.

---

As I continue with my frustrating experience I can now provide further information.  After observing my situation for longer periods of time I've discovered that the Fitbit no longer recognizes partial charges.  In other words, if I'm at 50% and I decide to plug it in, when it gets to 100% the device will still think it's at 50% and it will shut off at 0% when in reality there is still 50% charge remaining.  The only solution that works for me is to no longer do partial charging and instead let the battery live out its full life and that is the only way I get reasonable battery life. It's as if the unit is confused with its charge state. Now if someone can give me a solution other than rebooting I would love to know otherwise this will be the last Fitbit device or Google device I buy in the Smartwatch and fitness band space.

[Bill_209]

You may be adverse to doing this but, if a Restart didn't resolve this unexplained battery charging issue, then syncing your device to download all the latest data and performing a Factory Reset of the device is probably the only thing you can do that can potentially resolve this issue.