Charge 6 getting incorrect heart rate readings

[ethopwa]

Charge 6 lasted almost exactly a year and started malfunctioning. I noticed it was logging my resting heart rate in the low 50s which would be extremely out of the ordinary for me. I took a finger HR and it was in the 70s/80s. I had a new fitbit and compared the two and the new was also 70s/80s. I feel these things should last longer than a year. I am also putting this out there to do a double check on the HR from time to time. That's always the first sign my fitbit needs to be replaced.

Moderator edit: clarified subject

[ManuFitbit]

Good to see you participating in the community @ethopwa.

Thank you for sharing the feedback regarding the situation with your Charge 6. Sorry for the inconveniences.

I'm not sure if you are talking about the Charge 6 since this device was launched last year in October.

In order to get an accurate heart rate on the device, please take in consideration the following suggestions:

What factors can affect my heart-rate reading on my Fitbit device?