Charge 6 has a black screen

[ArtGirl1]

I got my charge 6 for Christmas. I set it up and it has worked for several days. Yesterday I got a text message that the battery was low while I was traveling.  When I got to my destination, I set it up to charge. several hours later it was not charged. I set it up with a different outlet and charged again. Still has black screen.  On the app on my phone, it says it is 98% charged, but the screen is still black and I have pressed the button on the side several times and nothing changes.  Should I try completely setting it up again? or is there a quicker or better solution?

Moderator Edit: Clarified subject

[RiekoC]

Hello @ArtGirl1 

Since you currently have a black screen, I wouldn't recommend trying to set up your Charge 6 as a new device. You need to be able to see the code in order to set it up in the app.

Have you had a chance to restart your Charge 6 using the charging cable that came with your device? If you have done this before, see page 53 in the Charge 6 manual (<-- click link).

Another troubleshooting step to try is changing the clock face. Sometimes, changing the clock face can get your device "unstuck". If this works, you can go back to the clock face you prefer. If you would instructions, see page 24 in the Charge 6 manual (use link above).

If none of this works, you probably see about returning the device for a replacement or contacting Fitbit support (<-- click link) to see what are your options under warranty.

[ArtGirl1]

Thanks for the advice…it did not work though. I think I will just try sending it back for a replacement.
Sent from my iPhone

[RiekoC]

Hi @ArtGirl1 

Sorry to see that none of the suggestions worked for you. Hope your replacement process goes smoothly.

[ArtGirl1]

Thanks!
Sent from my iPhone