Charge 6 has frozen blue diamond screen

[GrnHouseGirl]

I have a frozen screen with a blue diamond logo stuck since last night! 

I read other solutions and can't get them to work. 

• I tried the 3 methods of restarting it. (Side button seems tight, I can't feel it press down. Doesnt do the small vibration when i put it on the charger)
• I unpaired it with my phones Bluetooth, now my phone can't find my fitbit.
• I unpaired it on my app, which is on my phone, and it can't find my fitbit either

Very frustrating because I have only had this thing since then end of April, April of 2025, that is barely 3 months! 

 this is what the screen looks like, please advise! Your products should last longer than 3 months.

[JuanFitbit]

@GrnHouseGirl , A warm welcome to the Community! Thank you for your message, information and sharing the picture. 

Support informed me that you are already working with them. 

To avoid any confusion, please continue working with Support. They'll be more than happy to assist you further. 

[GrnHouseGirl]

I just saw this this morning 

 I don't understand because I have a charge 6, but this opened under the Ace LTE page. If my case isn't filed correctly will they still be able to help?

[JuanFitbit]

@GrnHouseGirl , Thank you for your message and the screenshots shared. 
I've verified with Support and they received your reply from Wednesday. They are looking into your case. You should receive a reply soon. 

Regarding your question, about the Ace LTE page. It seems that you were using the link for that product. No worries. your case is still being looked at by the correspondent Charge 6 team.