Charge 6- heart rate tracking

[JayCobra]

Just upgraded to the charge 6 from the inspire 3.  It will not consistently track my heart rate, get the - - on the watch itself about 85% of the time. I’ve wiped it, restarted it, tightened it, get the green flash when I take it off and I’m wearing it in the same spot I’ve always worn the inspire 3 and nothing seems to really help the randomness of the tracking. I haven’t exercised with it yet but I’m nervous to already. Any suggestions? 

[ManuFitbit]

Hi @JayCobra. Welcome to the forums.

Thank you for taking the time to share this information regarding the difficulty with your Inspire 3. Thank you for trying to fix it on your own. 

Before considering other options, I suggest you take a look at the following help article:

How to improve the accuracy of a heart rate reading.

[JayCobra]

I’m wearing it properly. Sometimes it reads and then it doesn’t. It’s random but doesn’t track more than it does track. My wife tried it as well because I have tattoos and it’s the same on her.