Charge 6 inconsistency connection to iPhone

[mpemburn]

Hi,

My wife and I both have Charge 6s, and both use iPhones.  I have no problem with mine, but she can’t get hers to stay connected consistently.  It frequently shows that phone-with-a-line-through-it symbol. What should we check to get better results for her?

Mark Pemburn

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @mpemburn.

Thank you for bringing to my attention the details regarding this difficulty that you are experiencing with Charge 6. 

Regarding the syncing issues, try to set up the tracker as a new device following these steps: How do I set up my Fitbit device?

To solve the issue with phone-with-a-line-through-it symbol, try the following:

• Open the Settings app on your Fitbit device
• Look for the Display settings
• Go all the way to the last option, which should be "Status Indicators", and turn it off.

[mpemburn]

Thanks for the reply.  The issue is not the status indicator per se, it’s the fact that the Charge 6 can’t see the phone even when they are inches apart and the phone’s Bluetooth settings say it is connected.

We have both owned two different Fitbits, and the Bluetooth has been a headache the whole time.  Millions of devices use Bluetooth—why is this still hard for Fitbit?