Charge 6 innacurate distance using GPS

[Jonny8964]

I have purchased the Fitbit due to the long battery life when on long distance walks however the gps distance is always massively increased ( today a known 3 mile walk was showing as 7 miles). Any ideas ? 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Jonny8964. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the Charge 6. 

Please, confirm that the following are set correctly in the Fitbit app:

• Your wrist settings (For more information, see How do I change the wrist setting on my Fitbit device?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Fitbit devices calculate distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. Track one or more runs using on-board or connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

However, if you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.

In addition, I'd like you to follow these best practices when using GPS.

Relating to the Fitbit app, please try to perform these steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[DaisyWalker]

I’m having the same issue. My normal 2-3 mile runs are now 3-4 miles. I’ve been doing the ame route for years. I never had issue with charge 3,4,5. 

[WesNeuetc]

I have a similar issue with my new Charge 6 (it was also an issue with my Charge 5, which is why I bought a Charge 6) except in my case the GPS indicated distances are roughly 1/2 the actual distance.