Charge 6 is locked on timer screen after swimming

[Shaktidouglas]

My device is locked - went swimming and now I can get it to the normal screen- it’s stuck in a timer mode - how to get back to normal?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the community, @Shaktidouglas.

Thanks for letting me know about this situation in regards to the screen of your Charge 6 after you swam wearing it.

Can you confirm if you see condensation in it? Also, try these steps to improve the situation:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Charge 6 by following the steps here.
- After this, change the clock face of your Charge 6. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes

[Shaktidouglas · Accepted solution]

All I did was put it in the charger and it unlocked and works fine now.
Sent from my iPhone

[CrisVillaFitbit]

Hello once again and thanks for responding back! I'm glad your Charge 6 is nice and dandy now, and thanks for posting it, I'm sure this will help other users in the community on what to do in these kinds of situations.