Charge 6 is not charging completely

[Moonhead]

My Charge 6 is only a few months old but the max charge I get on it is 45%. It then stops charging and the battery power starts to drop even though connected to the charger. Any help please? Is it faulty?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @Moonhead, and welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to your Charge 6 not completely charging. I understand how you can feel, I'll do my best to help you.

I recommend you trying the steps in this article, I'm positive they will improve the situation.

[RiekoC]

Hello @Moonhead 

If the troubleshooting that the Moderator recommended doesn't work, the next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3 which has the contact options for Support. 

If they determine that your Charge 6 is faulty, they will let you know what are your options under warranty.