Charge 6 is not tracking my floors

[pathopeter]

I recently upgraded from a Charge 4 to a Charge 6. However, the Charge 6 is recording Zero floors climbed - the Charge 4 routinely reported 7 - 20+ per day, but the Charge 6 says Zero - every day!

Is there a setting that enables/disable the Floors function? Or is it likely that the Charge 6 is defective?


Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

Charge 6 does not measure floors climbed.  It does not have the required hardware altimeter so could not be added even with firmware update.

[pathopeter]

Sad.....

[ChrisFrohlich]

You're not alone in feeling disappointed @pathopeter. See this other thread (and others) on the same topic of concern: https://community.fitbit.com/t5/Charge-6/Will-the-Charge-6-track-floors/td-p/5458414

Thanks for making your voice heard on this!

[mloushay]

I wish I'd known that the Charge 6 did not count floors.  I wouldn't have bought it!!!!!!

[DyanCB]

I HATE the Google experience with FitBit. No counting stairs climbed. Forced me to use a gmail account in order for me to access the data on my device - would not have upgraded had I known Can no longer access data on the website, only the app. In most situations I avoid using ANY Google appa/environments. Google simply does not play well with others, especially their customers!!!

[pathopeter]

agreed

[Sneddoh]

That sucks, why leave the header. 
I recently upgraded Charge 4 to Charge 6 and have been initially quite impressed. 
I had nothing but trouble with charge 4, replaced twice by Fitbit. 
Removing the altimeter is a backwards step poor show Fitbit. 

[DaBerd]

Agreed.  They could have included that information if they were ethical about it

[LeoM]

If I’d known this functionality had been omitted from this device I would not have bought it.

[sharondipity]

OK, then how do I get FLOORS to register?  Is my Charge 6 just not going to ever register FLOORS!

[RiekoC]

Hello @sharondipity 

The Charge 6 doesn't have an altimeter which is needed to track floors. So, you won't see floor tracking.

[brirvin]

I just realized that replacing my dead Charge 4 with the 6 did not include the altimeter.  I have enjoyed the altimeter since the first Fitbit pocket tracker I got in 2010 or so. Sorry to say this is typical Google.  They just do stuff to change or eliminate the products and features that many come to depend on - just because they decide to.  Their internal logic is all that matters, customer preferences be danged! (the comment filter bleeped out.my first choice word!)

[LZeeW]

Hi @brirvin   The Charge 6 isn't the first Charge model without the altimeter.  The Charge 5 didn't have an altimeter and it is a Fitbit product, not a Google product.  Google didn't remove the altimeter.  Fitbit did. The Charge 5 took a new direction for trackers with the addition of the ECG and EDA hardware.  An altimeter is a small piece of hardware, too.  I saw a video of a Charge 5 tear down.   I couldn't see a way to keep the altimeter AND keep it the size of a tracker.

[mloushay]

I agree with you!!!!

[douglaslaff]

I’ve only found out it doesn’t register floors the charge 4 was much better and being tied to Google really makes me think that it’s time to more to a better watch