05-26-2025
13:15
- last edited on
05-27-2025
08:55
by
AndreaFitbit
05-26-2025
13:15
- last edited on
05-27-2025
08:55
by
AndreaFitbit
My Fitbit, charge 6 isn't charging and has turned off.
What should I do to troubleshoot it, and where can I get help from Fitbit?
Moderator Edit: Clarified subject.
05-26-2025 14:17
05-26-2025 14:17
Are the contacts on the back of the tracker and charging cable clean?
Have you tried a different charging source or a different charging cable?
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3
05-26-2025 14:44
05-26-2025 14:44
Hi @Ahmadp and warm welcome to the forums.
@gdio53 nice to see you around.
I appreciate your messages, and I'm sorry to hear that your Charge 6 isn't charging and has turned off.
As @gdio53 recommended (Thanks for the support!) could you please read and follow the solutions listed in the following help article: Why isn't my Fitbit device's battery charging?
05-27-2025 08:49
05-27-2025 08:49
I've tried charging my Charge 6 for over two hours using a different power source, but it's still not working.
Unfortunately, I don't have another charging cable to test.