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Charge 6 is off and not charging

‎05-26-2025 13:15 - last edited on ‎05-27-2025 08:55 by Fitbit Moderator

‎05-26-2025 13:15 - last edited on ‎05-27-2025 08:55 by Fitbit Moderator

My Fitbit, charge 6 isn't charging and has turned off.

What should I do to troubleshoot it, and where can I get help from Fitbit?

 

Moderator Edit: Clarified subject.

Best Answer
3 REPLIES 3

‎05-26-2025 14:17

‎05-26-2025 14:17

@Ahmadp 

Are the contacts on the back of the tracker and charging cable clean?

Have you tried a different charging source or a different charging cable?

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer
0 Votes

‎05-26-2025 14:44

In response to gdio53

‎05-26-2025 14:44

Hi @Ahmadp and warm welcome to the forums. 

@gdio53 nice to see you around. 

I appreciate your messages, and I'm sorry to hear that your Charge 6 isn't charging and has turned off. 

As @gdio53 recommended (Thanks for the support!) could you please read and follow the solutions listed in the following help article: Why isn't my Fitbit device's battery charging?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer

‎05-27-2025 08:49

In response to gdio53

‎05-27-2025 08:49

I've tried charging my Charge 6 for over two hours using a different power source, but it's still not working.

Unfortunately, I don't have another charging cable to test.

Best Answer
0 Votes