help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 is off and not charging

‎05-26-2025 13:15 - last edited on ‎05-27-2025 08:55 by Fitbit Moderator

‎05-26-2025 13:15 - last edited on ‎05-27-2025 08:55 by Fitbit Moderator

My Fitbit, charge 6 isn't charging and has turned off.

What should I do to troubleshoot it, and where can I get help from Fitbit?

 

Moderator Edit: Clarified subject.

Best Answer
3 REPLIES 3

‎05-26-2025 14:17

‎05-26-2025 14:17

@Ahmadp 

Are the contacts on the back of the tracker and charging cable clean?

Have you tried a different charging source or a different charging cable?

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

Best Answer
0 Votes

‎05-26-2025 14:44

In response to gdio53

‎05-26-2025 14:44

Hi @Ahmadp and warm welcome to the forums. 

@gdio53 nice to see you around. 

I appreciate your messages, and I'm sorry to hear that your Charge 6 isn't charging and has turned off. 

As @gdio53 recommended (Thanks for the support!) could you please read and follow the solutions listed in the following help article: Why isn't my Fitbit device's battery charging?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎05-27-2025 08:49

In response to gdio53

‎05-27-2025 08:49

I've tried charging my Charge 6 for over two hours using a different power source, but it's still not working.

Unfortunately, I don't have another charging cable to test.

Best Answer
0 Votes