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Charge 6 is showing a large amount of phantom steps

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‎12-08-2023 14:09 - last edited on ‎12-14-2024 09:32 by Fitbit Moderator

‎12-08-2023 14:09 - last edited on ‎12-14-2024 09:32 by Fitbit Moderator

 

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My Charge 6 is showing very large phantom step counts 50k-150k at in the middle of the night while I’m asleep. I have hard and soft reset with tech support and they issued a warranty replacement but the replacement is doing the same thing. 

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Moderator Edit: Clarified subject

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‎12-08-2023 15:18

‎12-08-2023 15:18

There is some evidence that happens only to people who have their phone set up as a Fitbit-connected device.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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