Charge 6 is totally inaccurate in steps

[Meena0417]

The charge 6 is totally inaccurate in steps - I don't wear it at night and this morning when I put it on it had over 400 steps.. I have to set my goal at 20000 to know I got 10000.  As it was a gift  I tried returning it and was unable to as I was told I had to connect to an app and it then had personal information on it.

Moderator Edit: Clarified subject

[Mcav75]

When you say you were told you have to connect it to an app, do you mean it's not currently connected to the Fitbit app? 

[RiekoC]

Hello @Meena0417 

If you are still looking to return the Charge 6, you can erase your data from the device, basically doing a factory reset. See page 53 of the Charge 6 manual (<-- click link) for instructions.

[Meena0417]

I did delete / reset and they still won't accept a return so I basically have a new watch. I will go back to using Garmin products.