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Charge 6 keeps not syncing with app

‎05-13-2026 14:18 - last edited on ‎05-13-2026 18:02 by Fitbit Moderator

‎05-13-2026 14:18 - last edited on ‎05-13-2026 18:02 by Fitbit Moderator

Fitbit 6 keeps not syncing with app. The device is only 6 months old and several occasions it will not sync with app. Meaning I have lost recorded data. This happened to me today. I want a refund under the warranty as this is a faulty product

 

Moderator edit: clarified subject

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3 REPLIES 3

‎05-13-2026 18:38

‎05-13-2026 18:38

Good to see you participating in the community @JacquiOS. 

Thank you for taking the time to share this information regarding the issue that you are experiencing with Charge 6. I truly understand your frustration and how you must be feeling about your device right now.

Before exploring other options, please try the following troubleshooting steps listed in this help article:

Why won't my Fitbit device sync?

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‎05-14-2026 01:01

In response to ManuFitbit

‎05-14-2026 01:01

Thank you for replying. I spent about an hour and a half yesterday researching these many forums and did most of what you are suggesting in this article and eventually have the watch and app in sync. But my question is why does it do this when I’ve only had the device 6 months? Also I have to say the support now with Fitbit is worse now than since I first started using one in 2019. There was not chat, email contact or phone contact to be found. Where is the customer service? My son and husband use Garmin and have never had an issue with their devices in over 6 years!

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‎05-14-2026 17:49

In response to JacquiOS

‎05-14-2026 17:49

Thanks for the response @JacquiOS. 

I truly understand your frustration and how you must be feeling about your device right now.

Even with a newer device, a simple connection glitch can easily cause it to fall out of sync with the app. That is exactly why I recommend following the steps in our help article to get everything back on track. However, we know that no product is completely immune to the wear and tear of time. Should anything ever go wrong, please rest assured that our comprehensive Warranty Policy is here to take care of you.

That said, if you’ve already gone through the steps in the help article and things still aren't working as expected, please reach out to our Support Team so they can take a closer look for you.

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