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Charge 6 losing all charge within 3 hours

‎04-02-2025 15:54 - last edited on ‎04-02-2025 20:21 by Fitbit Moderator

‎04-02-2025 15:54 - last edited on ‎04-02-2025 20:21 by Fitbit Moderator

My 15 month old Fitbit Charge 6 was working just fine until a few days ago.

But now no longer holds a charge. I will recharge it to 100% and then it will be completely back to low charge alerts within 3 hours. I have tried a reset using the button on the recharger cord and also changing the clock face.

Spoiler
 

Any other ideas? So disappointed!

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎04-02-2025 20:21

‎04-02-2025 20:21

Hi @GiesenGal. Welcome back to the community. 

Thank you for taking the time to share this information with me regarding this difficulty with the Charge 6 and thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article in order to extend the battery life. 

Best Answer

‎04-02-2025 21:30

In response to ManuFitbit

‎04-02-2025 21:30

Thanks but this is not helpful for this specific issue.

It tells me that my Charge 6 should last for 7 days but doesn't explain why it is suddenly only holding charge for 3 hours. Is it a fault in the Fitbit? This is not a slow decline over time, but rather happened very quickly - from one charge to the next.

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0 Votes

‎04-04-2025 15:02

In response to GiesenGal

‎04-04-2025 15:02

Hello @GiesenGal 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for your Charge 6, it might be worth a try.

Rieko | N California USA MBG PE

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‎04-04-2025 15:22 - edited ‎04-04-2025 15:22

In response to RiekoC

‎04-04-2025 15:22 - edited ‎04-04-2025 15:22

Thanks for the response @GiesenGal. 

Thank you for letting us know this information.

Since you tried the steps provided and they didn't work and you report experiencing the same behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.

Thanks for your help @RiekoC. 

Best Answer