Charge 6 no longer showing swim distance

[eerie]

After my Tuesday swim I checked the distance on my Fitbit app. It was there. 

After today's swim, no distance or pace shown in the app. Tuesday's distance also disappeared. 

What happened, why has this very useful feature disappeared overnight?

[HandyAndy13]

Yep same for me - it’s all gone to **ahem** since Google took over - I’ve never had SOOOOO many problems including it freezing, not working for days & wiping the data I had in my history over a number of years. Utterly shambolic & VERY user unfriendly 

[daenj]

Same problem with the Versa 3  starting today.  I know how long I swam! I want to know my lap time. It looks like they "upgraded" the display to be useless for at least some of us.

[Willipete]

Same problem. It’s frustrating as I like to keep track of my pace. I don’t care how many calories I burned or zone minutes. 

[Marctomlinson]

Seconding this.  Is this a bug or a new feature?  It was accurate enough even if it wasn't perfect.

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution. We appreciate your patience and look forward to getting you back on track.

[GerLech]

I have the same issue when I let the device automatically detect the activity; if I set it up manually on swimming before I begin, then the distance shows. But the heart rate is gone… not very helpful.