Charge 6 not able to receive messages or calls

[Calvear]

New Charge 6. Not able to receive messages or calls on Fitbit. I have done all the steps in suggestion and manual. Restarted. Updated. I’m about to return it. 
using and iPhone 

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community forums @Calvear. 

Thank you for providing the information regarding this difficulty with your Charge 6. Thank you all the steps that you already did in order to fix it. 

I'd ask you to confirm if you followed all the steps listed in this specific help article:

Why are notifications delayed or missing?

[RiekoC]

Hello @Calvear 

Just to clarify, you'll only get a notification for a call on your Charge 6. The Charge 6 doesn't have a mike meaning you can't take a call on the device. 

You should be receiving a notification for texts and should see the message on your device.