help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 not calculating steps properly

‎04-23-2024 14:43

‎04-23-2024 14:43

I’ve recently got the new Fitbit 6 and I’m running the same time and distance as I usually would yet my speed and distance is less. 

I am tall and have checked my height measurements are still in the app which they are.

Can anyone explain the discrepancy?

Best Answer
0 Votes
1 REPLY 1

‎04-24-2024 03:11

‎04-24-2024 03:11

Welcome to the Fitbit community, @Ashaannie!

To improve accuracy on distances traveled while doing a walking or running exercise, Fitbit uses your stride length. Distance then is calculated as Steps x Stride Length.

You can have your stride length set either automatically by using GPS for a period of time, or you set it manually as mentioned here:

Screenshot 2024-04-24 121004.png

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer