Charge 6 not charging anymore

[Keshabdr]

My 3 month old fitbit charge 6 is not charging anymore, I've tried all relevant troubleshooting but no response please help.

[Stroller7]

Contact google via the app.. response is rapid

[MaCrisGBFitbit]

Hello @Keshabdr!  It’s great to hear from you! 

Thank you for letting us know that your Charge 6 is not charging. 

• Could you tell me if your monitor reacts at any time? For example by connecting it to the charging cable. Does it make a good connection? Does it vibrate? Can you see something on the screen?
• How long do you charge your Fitbit?
• How do you charge your monitor regularly? Do you connect it to a computer or use a wall connection?
• Are the green lights on the back on? 
• When you press the button for 3 seconds, does it vibrate?
• Have you cleaned your monitor contacts recently? Confirm if you have completed the recommended steps here.  How do I clean my Fitbit device?

Did you try to restart your Charge 6?  If you haven't restarted it, try these steps: 

1. Connect your Fitbit device to the charger.
2. Please remove and re-insert it quickly.
3. After a half-second pause, repeat this removal and insertion motion 3 more times, all within a span of 8 seconds. 

After cleaning the contacts and performing the restart connect it to the charging cable on a computer and leave it for a few minutes to check if it charges and reacts. 

[Keshabdr]

I've tried all your instructions but wouldn't budge at all.

[Stroller7]

Contact google.. they were excellent in responding 

[MaCrisGBFitbit]

Hi @Keshabdr!  Thanks for try all the suggested steps. 

Thank you so much @Stroller7 I appreciate your help.  

Since you've tried all the available solutions for this type of problem, my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly.