Charge 6 not charging

[Havasu1]

Purchased my Fitbit 6 in Feb 2024.  It worked beautifully for about 30 days. It will no longer turn on.  Charging it has no effect.  I've tried all recommendations.  Would like to return it.

Moderator edit: clarified subject.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[ManuFitbit]

Hi @Havasu1. Welcome to the community forums.

Thank you for sharing the inquiry regarding Charge 6.

I'm sorry to know that you are experiencing difficulties with the tracker. However, I'd like you to try one more time to get it fixed before throwing the towel. Please:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 

Thanks for providing the contact with Support @Odyssey13. 

[GiesenGal]

Exactly my experience today - set the Charge 6 to recharge overnight (at about 17% battery). This morning it is 100% drained (no green lights) and none of the tips have allowed it to reset. As dead as a dodo. Very dissappointed.

[Kyls0512]

My experience also. Have also tried all of the tips and nothing works. Completely dead. Looking to get a refund.