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Charge 6 not collecting AZM and HRV - NOT IMPRESSED GOOGLE

I'm disappointed in my new Charge 6 watch. I've been wearing it for a week and have logged almost NO AZM's despite just last week getting 100's by even though I'm just as active. AND my HRV has tanked too - lower than I've seen it in the 5 years I've been wearing a Fitbit.  Two workouts logged zero AZM's which is impossible. It's almost as if it just freezes. 

3 days ago I also wore my Charge 5 at the same time, just to see the difference and it logged tons of AZM's throughout my day and during my workouts.  For example, a workout I did today on my Charge 5 showed my HR at 137, and the Charge 6 showed HR at 86 almost the whole time. I got 0 AZM's from the Charge 6 and 16 AZM's on my Charge 5 for the same workout!!!! I'm not impressed with this at all. Fitbit - what is your solution???

And yes - I checked the green light - it's on. I checked the settings and Heart Rate is on as well. How can the Charge 5 by Fitbit work better, and my brand new 'supposed to be better' Charge 6 by Google doesn't work at all???? Not Impressed.

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7 REPLIES 7

I have the same issue and question?

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I'm having the same issue and am superfrustrated about it. My azm's have dropped in half from where they used to be. I posted 3 or 4 days ago about it with no response.  Clearly Charge 6 has issues 😞

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Yea it is to bad. The charge 5 worked fine but I broke it. I am just
returning the 6 and am rethinking on what to replace it with.
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Just curious...how long did your charge 5 last?

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I want to say almost 2 years. I started getting a flashing fitbit logo
screen. Was able to get it back working after the battery needed
recharging. Then I really did it in on a bicycle mishap. I survived just
scratched my arm up pretty good. Of course the watch suffered some damage
on that but I think it was going before that happened
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At least you got 2 years out of it...mine died after 1 year and 2 weeks (smh)

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I have the exact same issue

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