Charge 6 not connecting to phone since android system update

[Srb2025]

Hi all,

My Charge 6 has stopped connecting to my phone since I installed an Android system update yesterday.

I have restarted my phone, restarted the fitbit, hard reset the fitbit, uninstalled and reinstalled the app.  Nothing has worked.  Anyone know of a way to fix this?

Thanks.

[DavidFitbit]

Hi @Srb2025, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the syncing between your Charge 6 and your Android mobile. Thank you for the troubleshooting you have already tried.

There are some additional steps from those you have already tried. For general syncing troubleshooting steps, you may refer to our help article Why won't my Fitbit device sync?

Sometimes, a operating system update may loose certain permissions. Make sure to complete all the steps to recover connectivity.

[Srb2025]

Thanks David.

I checked my permissions earlier and all was fine.  However I have followed each step again, in the order of the link, and I still can't get it to connect.

Do you have any suggestions for what I could try next?

Thanks!