Charge 6 not counting steps accurately

[Lochboisdale]

Steps on fitbit charge 6 not matching ylife app

[EstuardoFitbit]

Hello there @Lochboisdale, welcome to the Community.

I'm happy to help you resolve this issue. The app mismatch could be due to a synchronization problem.

To troubleshoot, try restarting both your phone and your Fitbit device with Bluetooth turned off. Once they're back on, sync them again.

[RiekoC]

Hello @Lochboisdale 

There's an issue on the Fitbit side that affected data syncing between Fitbit devices and the Fitbit app. The team is aware of the issue and has been working on a fix.

That said, there's an update for the Android Fitbit app, ver 4.26.1, that started rolling out today, 25 Sep 2024. I got the update this morning. At least 1 user reported that the iOS Fitbit app update started rolling out yesterday (24 Sep 2024). Although I haven't seen confirmation, I'm hoping that this update fixes the data syncing issue.

The app updates tend to rollout in waves. If you don't see the update right away, keep checking.

[Lochboisdale]

Thank you I will try that

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All up to date still the same has been since September the 3rd not matching steps

[EstuardoFitbit]

Thanks a lot for the update @Lochboisdale. @RiekoC Your help is always appreciated. 

As it was mentioned before, we are aware of the issues and still looking for a solution. I will let you know once we get any news.