Charge 6 not counting steps even after re-start

[MAWK-]

I bought a new charge 6. It stopped counted steps. I re-started the device but it still is not counting steps. What should I do.  Return the device?

[butternutsquash]

I had to restart mine twice and it's now tracking steps again. Hopefully you got yours to work, too.

[RiekoC]

Hello @MAWK- 

Sorry to see you're having issues with your new Charge 6.

Sometimes, it can take more than 1 restart try to get the device "unstuck". If your Charge 6 isn't counting your steps after a couple more tries and you're still within the return window, then you should return it to where you got it for either a replacement or a refund.

If you're outside of the return window, contact Fitbit support (<-- click link) to find out what are your options under warranty.