Charge 6 not logging sleep

[Stuckonone]

My Charge 6 has stopped logging sleep. Any suggestions?

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @Stuckonone, thanks for stopping by, I hope you're doing well.

Let's find out the reason why you are not receiving sleep logs and what can be done to get them back.

If you received a sleep log, but it only includes your sleep pattern, it may be due to some possible causes. Too few sleep hours or device's position on the wrist are some. See "What should I know about Fitbit sleep stages? > Why aren’t my sleep stages showing up today?" for more details about.

If you haven't received any sleep log at all, perhaps it is because your device is not syncing. For troubleshooting, refer to Why won't my Fitbit device sync?

[RiekoC]

Hello @Stuckonone 

Are you also having problems with heart rate tracking? Do you see a green light on the back of your Charge 6? The green light is the optical heart rate sensor and it's used for sleep tracking.

If you don't see the green light, the first thing to check is that Heart rate is turned on in the Settings tile of your Charge 6

• Swipe down from the clock face until you see the Settings tile (last one) and tap on it
• Swipe up to get to Heart rate and confirm it's turned on. If not, tap on it to enable.

[Stuckonone]

I got it going again. I am not sure what I did.

[Stuckonone · Accepted solution]

I was getting nothing. A few days ago, I went into permissions on my android and entered or re-entered " Body Sensors" as a permission for the FitBit app. That may be what fixed it, although the positive effect was delayed by two days if so.