Charge 6 not pairing

[Mamiche]

new charge 6 not pairing tried all steps everything nothing is working !!!

reallu disappointing 

Moderator edit: clarified subject

[Julia_G]

Hi, @Mamiche , that can be very frustrating!  If you post again letting us know what specific phone you are using, what steps you have tried, and whether you have any other Fitbits around or more than one device (e.g, phone and tablet) that both have the Fitbit app installed I am sure someone can work with you to fix this.  There is always someone around to help!

[ManuFitbit]

Hi @Mamiche. Welcome to the community forums.

Thank you for providing the details regarding this inconvenience and for trying to fix it on your own.

I'm not sure if you still have this difficulty. Please, give one more try to the following steps in the given order:

1. Fully charge your tracker
2. Reboot your phone and restart your Charge 6
3. Force close the Fitbit App on your phone
4. Forget every Fitbit device from the Bluetooth settings
5. Turn off the Bluetooth, and then turn it back on
6. Retry the Charge 6 Setup process.

Thanks for helping @Julia_G.

[Leannek18]

Same issue here since the update. Did everything suggested in the comments, still doesn't sync. Gets about 80% synced and just stops. Mostly steps and water aren't correct in the app no matter what I do. Please fix!!

[Mamiche]

I have iPhone 15,

• removed old fitbits 
• switch off phone
• on/off bluetooth
• connected fiber charge 6 to charting cable
• restarted fit bit 3 button push and it did restart

Repeated process so many times and not finding device

[Nate83]

I follow these steps and it works... but i have to follow these steps daily and its getting frustrating... 

Any updates coming soon where these steps hopefully will not be necessary?

[Nate83]

I have an iPhone 15 Pro with the latest software update. Facing the same issue and following these steps daily just to sync. i wish the dev team could find a way to resolve this issue and update their software so these sync issues don't continue

[Leannek18]

Im still doing it daily also. 

[Nina-Wilson]

Charge 6 will not sync up with iPhone. Every single thing that everyone has recommended has not been successful. This is my second Charge 6. This one is less than approximately 2 years old! Help

[Leannek18]

I have a samsung and my charge 6 is less than a year old. Fitbit doesn't care at all. 

[baltomike]

Hi ManuFitbit,

I tried all 6 steps; still can't pair my Charge 6 to my iPhone. It was successfully paired until recently. Any Plan B?

Baltomike

[baltomike]

Update: I called Google Help and they helped me repair the Charge 6. Used the phone restart option. 

[Lori0416]

I have the same issue and its daily with the restarting everything and just getting annoyed at this point. Looking for a better solution as well