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Charge 6 not recognizing running

‎07-30-2024 08:59 - last edited on ‎08-03-2024 09:55 by Fitbit Moderator

‎07-30-2024 08:59 - last edited on ‎08-03-2024 09:55 by Fitbit Moderator

My charge 6 is not recognizing my runs.  I start walking and it auto-detects that.  But when I'm finished, the entire workout is recognized as a walk.  My old Charge HR listed my workout as two distinct efforts.

 

Moderator edit: clarified subject.

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‎08-03-2024 09:53

‎08-03-2024 09:53

A warm welcome to the community @Juliedonlan.

Thank you for taking the time to share this information regarding your Charge 6. 

Please, confirm that you are using the latest version of the Fitibit app.

In addition, try to perform a restart on the device as indicated here: How do I restart my Fitbit device?

Please try to record the activity one more time. 

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