Charge 6 not recording Active Zone Minutes

[JacqueeP]

I've had a Charge 4 since it was released during lock down. While cutting coconuts off a palm tree, the pole slipped and I cracked the face, then water got in it while washing dishes.  I treated myself to a Charge 6, why not? I'm active and love the sleek design, especially since I have small wrists.  

This Charge 6 will NOT track active zone minutes.  I rely on it to see how active I really am.  I've tried every different type of reset including a factory reset as instructed by FitBit "support."  Has anyone had this problem and been able to overcome it?  I'm considering returning it because I'm so disappointed in it not working properly and the substandard support.  Has anyone been able to get the AZM to track? 

[GLM2U]

Agreed. If they don't solve this problem I can't use Fitbit anymore. I would rather not have a tracker than something that doesn't work.

[TXRick]

I'm having similar issues. Mine doesn't seem to record any AZM unto I'm in the highest zone and even then, it's inconsistent. 

[GLM2U]

Same as me. It records my steps. But as it is I can't see ever buying a fitbit again. I loved them when I first got it 10 years ago. And now? Good riddance.

[JacqueeP]

I agree!