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Charge 6 not showing heart rate graph

‎07-27-2024 09:01 - last edited on ‎12-20-2024 08:34 by Fitbit Moderator

‎07-27-2024 09:01 - last edited on ‎12-20-2024 08:34 by Fitbit Moderator

Hi, my charge 6 is not showing the heart rate graph  over the past couple of days.  Yesterday it did not show yesterdays unill mid morning and today it is not showing it at all.  It shows my heart rate, but not the graph, anyone have any idea on how I may solve this please.

 

Thans

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-30-2024 06:42

‎07-30-2024 06:42

I would guess it is a matter syncing. Sometimes it takes a long time for Charge 6 to sync with the Fitbit app and until it does, no data will be shown. You can try to manually sync the data by performing a tap/hold and pull down and release movement on the main Fitbit app page. Or click on the battery percentage button top left then tap device and tap the circle next to sync now option. If it still does not sync try to turn off and back on the Bluetooth option or just restart the phone.

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