help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 not syncing to Iphone with IOS 17.1.2

‎12-30-2023 04:49

‎12-30-2023 04:49

Has anybody received a bad Charge 6?  Mine will not connect and I've done all the reset and turning off bluetooth and phone crap.  (Charge 4 works fine but screen is now faded, and yes I know how to change the brightness but it wont help anymore.)

Best Answer
0 Votes
2 REPLIES 2

‎12-30-2023 08:09

‎12-30-2023 08:09

A warm welcome to the forums @John649.

Thank you for sharing the inquiry regarding Charge 6. I'm sorry to know that it didn't connect with your phone. 

Please, in case you want to set up the new Charge 6 with the phone that was previously connected with Charge 4, make sure to forget this last one from the Bluetooth.

Confirm that you have followed all the tips listed in this article to set up a new device.

Best Answer
0 Votes

‎12-30-2023 12:58 - last edited on ‎01-02-2024 05:29 by Fitbit Moderator

In response to ManuFitbit

‎12-30-2023 12:58 - last edited on ‎01-02-2024 05:29 by Fitbit Moderator

Thanks for the info but I figured it out, the little quick start guide and manual should tell folks to go to your online account and remove the current device, like my Charge 4.  Then you can remove the fitbit app on the iphone, turn off iphone for 10 seconds, turn it back on and download fitbit app.  Go to your laptop/device and log onto your dashboard and it will say at the top, you want to install a device.  Walla!  Go to your iphone fitbit app and open it and it all works.

I think the main problem is the quick start guide does not also explain how current folks can upgrade to a new device.  No where did I find to go online to the dashboard and delete old device.

----

Also in the link you sent me to this article the links to upgrading has you going to tapping the Today symbol, which does nothing like pull up devices.  Its bogus!!!

Happy new year!

Best Answer