Charge 6 not tracking daily floors climbed

[Renhart]

I just updated from a charge four to a charge six and now my daily stats for flights has disappeared can anybody tell me how to fix it

Moderator Edit: Clarified subject

[LZeeW · Accepted solution]

Hello @Renhart and welcome to the Community.  I'm sorry, but the Charge 6 doesn't have an altimeter, the hardware that counts floors.

[Renhart]

Thanks, I did just go online and saw that it is not included with the six, even though my charge 4 and 5 had it. This is very disappointing as a stair workout is part of my daily routine. I guess I should have just bought an Apple Watch instead.

Renee

[Zool1966]

Had the same experience- thought i was upgrading from a Charge 4 to a Charge 6, and get less features.  Looking at apple watches now.

[PeterBCPA]

Your charge five does not track stairs. What do you think is a five is not. 

[mbreasch]

I came here it find out what was wrong with my new 6. I can’t believe it doesn’t count the stairs. I wouldn’t have got it if I knew that. So disappointing. 

[Rich_Laue]

On the box, stair count is not listed as a feature of the Charge 6. Charge 4 was the last Charge model with stair count. The decision is based on real estate. Probably also with the many complaints on the inaccuracies of floor counts. 

[Yelnah]

I'm getting rid of the Charge 6.  It does not record floors, a major part of my activity.