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Charge 6 not tracking exercise

I bought a new Charge 6 two days ago from Google after I lost my Charge 5 when the band fell off in a lake. The new Fitbit is not tracking specific exercises. It will detect an exercise, and I will accept it, but it reports only "moderate activity". I swam this morning, told it I was swimming, told it when I stopped, but it reported it only as "vigorous activity". What can I do to fix this?

Screenshot_20240809_092538.jpg

 

Furthermore, you'll see the heart rate zone graph is incorrectly offset. I'm surprised by this poor quality.

 

This is on a Samsung Galaxy S21 running Android 14, Fitbit firmware version 66.20001.210.26

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5 REPLIES 5

Hello @SLP5 and welcome to the Community.  Please tap on your Exercise tile to see your activities by name and details.  You can earn zone minutes in increments as small as one minute, without doing enough activity to create an exercise record.

I’m sorry, but I can’t help you with the graph error.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Thank you for the reply. Yes, it's true, if I opt to display the exercise
tile and click on it, I see the activities labeled properly. But I didn't
used to have to click specifically on the exercise tile, which I don't
normally display, to see this information. The activities used to be
labeled properly in any tile.
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Hello @SLP5 

The Fitbit app has been updated so all your exercise information is in the Exercise tile now and not in the Active Zone Minutes section.

Rieko | N California USA MBG PE

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Thank you RiekoC for the information that this appears to be an intentional
change. I can't say I understand it. I find it easier to recall the "the
swim" I did at 8am Monday rather than "the vigorous exercise" I did at 8am
Monday, and I expect I'm not alone. Why restrict that intuitive
label/information to a specific tile?
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Hello @SLP5 

Wish I could tell you more, like the reasoning behind the changes. But we're Fitbit users, like you, who volunteer to help out other users and don't have any insight to why changes are made to the app or devices.

Rieko | N California USA MBG PE

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