Charge 6 not tracking heart rate on daily exercise

[FinedonRog]

When I exercise the daily exercise is recorded, but the heart rate show as a time rather than bpm? My wife also has a fitbit and we compared the results but hers shows the activity and bpm in the heart graph, mine shows the average bpm but when you run your finger over the zones it does not show the bpm it shows as a time field which is completely useless as i wish to monitor heart rate while exercising. Can you help with the settings for this?

Moderator Edit: Clarified subject

[mikey_pdx]

This was a bug in the app, if I recall correctly, that was fixed some time ago. Update the app.

[FinedonRog]

That’s good, how do you update the app?

[RiekoC]

Hello @FinedonRog 

To check for an app update, go to the Google Play store (Android) / Apple app store (iOS) and look for the Fitbit app. It will let you know if there's an app update available for you to download & install.