Charge 6 - not tracking heart rate

[Nmerridan]

My heart rate is unable to be tracked on the Fitbit, 

i have only had it 2 days

The green light is on the sensor and the heart rate sensor has worked for about 1 hr then stopped again 

Moderator Edit: Clarified subject

[RiekoC]

Hello @Nmerridan 

The first thing to check is that the Heart Rate setting didn't get turned off somehow:

• Swipe down from the clock face on your Charge 5 until you get to the Settings tile. Tap on the tile.
• Swipe up until you see Heart Rate and confirm that it's turned on

If Heart Rate is turned on and you still don't see the green light, try turning the setting off, then back on. You might also want to try restarting your Charge 5 after turning the Heart Rate off, then back on. I've found that doing a restart often helps get my Fitbit "unstuck".

[Nmerridan]

I have a charge 6,

And have done all the possible restarts and still doesnt track

[RiekoC]

Hello @Nmerridan 

My apologies. I missed typed "Charge 5" instead of "Charge 6".

According to posts I've read, some users reported that doing a factory reset worked to re-enable the HR sensor. If this is what you meant when you said you've done all the possible restarts, you can ignore the following steps. I'll provide the steps in case it helps others.

• Since a factory reset will delete your data from your Charge 6, do a manual sync to ensure you don't lose your tracked data
• Swipe down from the clock face on your Charge 6 until you get to the Settings tile. Tap on the tile.
• Swipe up until you see Device Info and tap on the tile
• Swipe up to Clear User Data and tap on the tile
• Tap and hold on the blue tile for 3 seconds. This will clear your tracked data from your Charge 6, basically a factory reset

Hopefully, you should see the green light on the back of the Charge 6 after the reset. If you didn't see the green light return after the factory reset, then it's likely your Charge 6 is defective. You should contact Fitbit support (<-- click link) to find out what are your options under warranty.

[ChicagoCK]

And just to confirm, you mean the constant hr number on the face of the watch over the time. Not the section you swipe over to and hold your fingers on the side of the watch to measure, right? 

[Nmerridan]

That is correct