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Charge 6 not tracking steps

‎03-24-2024 19:06

‎03-24-2024 19:06

My Fitbit has been working okay since I received 2 months ago, however has stopped counting my steps at all the last few days. I have 1) fully charged 2) made sure app is updated 3) checked settings 4) restarted multiple times 5) removed and added back to app 6) removed all data and restarted. It's been 2 months and now basically useless. Any additional help or do I have a faulty device?

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‎03-25-2024 03:50

‎03-25-2024 03:50

Welcome to the Fitbit community, @DeNice76!

Sad to hear that you're having an issue with your Charge 6. Thanks for having taken your time trying to get things fixed by yourself.
As I think it's time to reach out to Fitbit support for further assistance, here's how to contact them:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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