Charge 6 order not delivered after two months

[Paz72]

I ordered on the 10th Oct 2023. 

By the 17th Nov nothing had arrived so I contacted support who told me it must have been lost in the post. They created a new order and shipped it again (apparently).  A few days later I received the additional wrist band I had also ordered but no actual Charge 6.

So I waited.

By the 27th Nov I had heard nothing further, I contacted support again and I was told this time that there must have been a problem with the order, so again the order was remade and I was assured it was on the way.

By the 7th of Dec I was very fed up and I contacted support again.  This time I vented and demanded that they make sure this was given some sort of priority, as I had now been waiting almost two months.  The support person was very good and assured me that they would remake a new order and get it processed asap.  I also explained that this was a Christmas present which I had ordered well ahead of time (I thought) and that I really needed it to arrive in time.

On the 12th of December I received a package and was excited to open it, to find that they had sent me another wrist strap but no Charge 6.

It is now 19th December (time of writing this) and I do not hold any hope of receiving it on time.  I also do not see the point in contacting Fitbit support again for the 4th time, just to have them send me a third wrist strap.

The levels of service and handling on this is truly poor and I am probably going to buy my partner a Garmin tomorrow for Christmas instead.

Moderator Edit: Clarified subject

[LizzyFitbit]

@Paz72 Welcome to the community forums.

Thanks for the detailed information, and the time taken while contacting our Support team. I understand where you're coming from and I apologize for the experience that you've had with your order. This isn't something that we want you to go through, and we appreciate you for bringing it to our attention as feedback like yours helps us to improve and make sure a similar experience doesn't happen again.

I've gone ahead and shared your comments to our Support team so they can continue working on your case. You'll receive an email with more information, so please keep an eye on your inbox.

[Paz72]

Just to update you but no email has been received, it is not in any spam folder either.

[Paz72]

Still no email or response from anyone on your support team.  FYI.

[ValRN2010]

All of their "customer service" reps show just how little Fitbit cares. I've still never received my order from beginning of November, either.