Charge 6 order says delivered but it hasn't

[Ahmadasfour97]

Fitbit is one of worst company I have ever deal with, the delay more than 3 times and the call centre is one of worst service in the world there is no supervisor to talk and the employee close the phone and no one try to help 

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Ahmadasfour97]

I had bought the charger 6 from the website on December 1 , and it must be receive within 5-7 days , the estimated time was December 4 then delayed happens , I contacted the customer service via live chat and phone  ( the worst customer support ever) they said buy a new one to get it faster then return the old one when you receive it 

every thing recorded by screenshot and emails , so after that I shocked when I saw it’s delivered but I didn’t receive anything thing I checked the camera and everything ( and I tried to contact the customer service they say wait 72 hours to get help because the holidays it’s may missing ) after this time today they said we will contact you but we don’t know when that will happen.. 

I have the worst experience ever in eshoping 

[LizzyFitbit]

@Ahmadasfour97 Welcome to the forums. @Odyssey13 Thanks for stopping by to help our member.

@Ahmadasfour97 Thanks for the detailed information, and the time taken while contacting our Support team. This isn't the type of experience that we want you to have and I'm sorry this happened to you. I've forwarded your posts so they can further investigate and get back to you as soon as possible. Please keep an eye on your inbox.  

Once again, I appreciate your feedback and we'll work to prevent this from happening again.