Charge 6 refund delay

[gonibho1]

My Charge 6 died a few months after purchase. Google agreed to make a refund (documented on email 15 September) but so far I have received nothing. When I contact them they say it's been escalated to a specialist team, they will respond shortly. Any suggestions on why this is happening/ how to resolve? They said they don't have a formal complaints procedure...

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi there @gonibho1 Welcome to the Fitbit Community! It's great to have you here, allow me to help.

There are some factors that may add a delay to the issue of your refund :

• You package takes to long to arrive to our warehouse
• We find out that your device wasn't purchase directly from our webstore
• Missing documentation while posting package in the mail
• You live in a country where we don't offer shipping support

Among others.

I recommend that you continue with you current case and be patient if a punctual issue has come in you specific situation.

I hope this helps