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Charge 6 reminders to move

‎04-20-2026 12:20 - last edited on ‎04-20-2026 15:22 by Fitbit Moderator

‎04-20-2026 12:20 - last edited on ‎04-20-2026 15:22 by Fitbit Moderator

I use the "reminders to move" function to make sure I get at least 250 steps every hour (8am-5pm). Today it stopped counting after 5 hours (1pm). I have made 250+ steps in each hour since then but it is not registering. It's still counting total daily steps.

Possibly related: I've tried resetting my device to address this (plug into the charger, push the button on the charger 3x, a second apart) and it's not resetting.

Moderator Edit: Clarified subject

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‎04-20-2026 17:45 - edited ‎04-20-2026 17:49

‎04-20-2026 17:45 - edited ‎04-20-2026 17:49

Hi @YEM, It’s good to see you around in the forums!

I'm glad you brought this up. Thank you for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 6 is not registering your steps accurately, I will do my best to help you!

Please make sure you don't have any firmware updates pending for your Charge 6. You can refer to How to update your Fitbit device 

You can also try checking the hourly activity goal on your Fitbit app, How do I track my health and fitness goals with Fitbit?

If you want to restart your Charge 6, check the options in this link. 

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