Charge 6 restarting during EDA scan

[deperito]

Hi there, I'm experiencing a weird issue with my Fitbit Charge 6 during EDA scan.

Often when I do a 3 minutes EDA scan the charge 6 suddenly restarts at about 1 minute and a half left from the end of the scan, forcing me to restart the EDA scan from scratch to be able complete it. The very next time I start the EDA scan it seems to run just fine.
I noticed it doesn't happen all the time, but it still happens very often.

Has anyone experienced the same thing and/or have any idea how to fix it?

[Talahthas]

Welcome to the Fitbit community, @deperito!

Sad to hear you're having issues with your Charge 6.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[deperito]

Hi there! I did the test you suggested, but unfortunately nothing changed...
I also tried to restart(reboot) it the standard way (Slide down for Fitbit menu > Settings > Restart Device) and to clear user data to "factory reset" the device (Slide down for Fitbit menu > Settings > Device Info > Clear User Data) but again: no result...

Is there any other way I could solve the issue?

[ChingleDingle]

I've just gotten one and it just started doing the same thing. Haven't even had it a week! So far, this has been my only issue.